FAQs

Questions	Joy Voice’s Answers
How much does the on hold message system cost?	$1,100 (inc.GST). Multiple sites are heavily discounted
Do we own the hardware?	Yes
Do we have to sign any type of agreement or contract?	No. Only a quote confirmation
What is the duration of the contract?	No contract
How do I cancel the contract?	No contract
Are there any on-going costs?	No. Only future message updates (DMC Pro-T)
How much do the message updates cost?	$220. (inc.GST) even less in prepaid loyalty packages
Do you contact us for message updates?	Yes
How many paragraphs of information are in a standard script?	12 paragraphs (6 minutes)
Does your system allow time or date specific messages?	Yes (Optional)
How quickly can you have the system installed?	4 working days (with our client’s cooperation)
Is there an installation cost?	No, if there is a Line Isolation Unit in place.
What audio format does your system utilise?	Digital Mp3
What is the warranty on your equipment?	2 year full replacement
Do you offer a free in-house demonstration?	Yes (Melbourne Metro / Mornington Peninsula)
Do you offer a payment plan?	Yes, various options are available upon request.
Do you accept Credit Card payments?	Yes, Mastercard and Visa
How long have you been producing on hold systems?	Since 1990