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Script Updates

Ensuring your telephone on hold messages are up to date and current is a great way to inform your callers of recent company changes and it’s easy to do with our script update service.

You can update the script for specials & promotions, business hours, seasonal greetings or even just to give your customer a fresh new enhanced message.

At Joy Voice we have a variety of packages to update scripts to suit your budget.

How it works:

  • Tell us what changes you need to your on hold messages (script update) and when you want these changes and we’ll do the rest.
  • One of our dedicated staff will contact you prior to the update time for your on hold messages and all you need to do is swap the message over when you receive it
  • Random message updates are available anytime

For our cost saving option you may even consider a pre paid loyalty message package and receive bonus updates. If you’re in an industry that has frequent promotions and changing product information, then this option would suit your business.

Prepaid message loyalty packages:

  • GOLD, 12 Updates – Pre-pay 7 On-Hold message updates per year and receive 5 BONUS Updates
  • SILVER, 6 Updates – Pre-pay 4 on hold message updates per year and receive 2 BONUS Updates
  • BRONZE, 4 Updates –Pre-pay 3 on hold message updates per year and receive 1 BONUS Update

If your business runs more on a seasonal basis, then it would be in your businesses best interest to change your on hold messages for those seasons.

For example, season by season, or Easter and Christmas. Some businesses also like to promote stocktake and end of financial year sales.

The script updates and the time you wish to change your on hold messages is entirely up to you, but remember we are here to guide you, so take advantage of our many years of industry experience.

NB: Multi sites negotiable