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FAQs

Questions

Joy Voice’s Answers

How much does the on hold message system cost? $1,100 (inc.GST). Multiple sites are heavily discounted
Do we own the hardware? Yes
Do we have to sign any type of agreement or contract? No. Only a quote confirmation
What is the duration of the contract? No contract
How do I cancel the contract? No contract
Are there any on-going costs? No. Only future message updates (DMC Pro-T)
How much do the message updates cost? $220. (inc.GST) even less in prepaid loyalty packages
Do you contact us for message updates? Yes
How many paragraphs of information are in a standard script? 12 paragraphs (6 minutes)
Does your system allow time or date specific messages? Yes (Optional)
How quickly can you have the system installed? 4 working days (with our client’s cooperation)
Is there an installation cost? No, if there is a Line Isolation Unit in place.
What audio format does your system utilise? Digital Mp3
What is the warranty on your equipment? 2 year full replacement
Do you offer a free in-house demonstration? Yes (Melbourne Metro / Mornington Peninsula)
Do you offer a payment plan? Yes, various options are available upon request.
Do you accept Credit Card payments? Yes, Mastercard and Visa
How long have you been producing on hold systems? Since 1990