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After Sales Service

Joy Voice is not the new kid on the block, we’ve been scripting, recording, producing with music and installing Telephone On-Hold systems since 1990. We know what we’re doing and because we SELL Telephone On-Hold systems as opposed to grossly unfair Lease/Rent agreements, we have an unblemished customer service/after sales service record. We regularly liaise with our clients through our Customer Liaison Manager, Production Manager and myself to maintain an …Read More

Quoting – Price Verses Quality!

We’ve been quoting Telephone On-Hold systems for over 24 years and today we’re offering prices equal to the pricing of the nineties because it’s really tough out there! But still I maintain the integrity of my business by offering a fair price which is in most cases still higher than the phantom upstart competitors which have appeared out of nowhere offering ridiculously low price options using (questionable) imported On-Hold devices. …Read More

The Importance of Professional Voice Talent

You know the old saying; “If you want a professional job, hire a professional.” …And it’s never more obvious than when you have to suffer through an amateur voice recording trying to sound professional. I was on hold the other day where the business had an On-Hold message, recorded by a young lady, which sounded less than professional. When I asked the business owner who their On-Hold supplier was, he …Read More

Marketing: More Than Just One Channel

When you think of marketing your business, there’s alot of boxes to tick from customer service, to online and offline marketing, all of which contain many aspects. You could place telephone on hold messages in the customer service and offline marketing field. On hold messages present a very unique way to target messages to your potential customers. It’s a well known fact that at one time or another you will …Read More